Petravel Privacy Policy

Effective Date: 2 August, 2025

At Petravel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Petravel (the “App”).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information You Provide

• Name
• Email Address
• Contact Number (optional)
• Pet Information (name, breed, age, preferences)

b) Automatically Collected Information

• Device information (Device ID, OS version)
• Usage data (app interactions, crash reports)

We do not collect sensitive personal data (such as location, health data) without explicit user consent.

2. How We Use Your Information

• To create and manage user accounts.
• To process pet shipment bookings.
• To improve app functionality and user experience.
• To notify you about app updates and service changes.
• To develop future features (such as pet tracking, vet consultations, and product orders).

3. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties.

Your data may be shared with:

• Verified shipment service providers (only when you book a shipment).
• Legal authorities, if required by law.
• Third-party service providers (for analytics, app hosting) under strict confidentiality agreements.

4. Data Retention

We retain your personal data only as long as necessary to provide our services and for legitimate business purposes. You can request deletion of your data at any time by contacting us.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. User Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Opt-out of receiving non-essential communications.
• Request data portability (GDPR).
• Object to data processing under certain circumstances.

7. Children’s Privacy

Petravel is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes through the app or via email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 info@petravel.online